Account
I forgot my password
On the login screen, choose Forgot Password and follow the link in the email we send you. If it doesn't arrive, check your spam folder.
I didn't get my verification email
Check your spam folder first. You can also send a new one from the verification screen in the app.
How do I delete my account?
Go to Profile > Delete Account and enter the code we email you. There's a 30-day grace period, and signing back in during that time cancels the deletion. After that, your account and its data are permanently deleted, with the limited exceptions described in the privacy policy.
Deleting your account doesn't cancel your subscription. Cancel that first (see below).
Subscription
How do I cancel?
Go to Settings > Subscription > Manage Subscription, or open your subscriptions in your iPhone's Settings app. Premium stays active until the end of the period you've paid for.
My subscription isn't showing up
Go to Settings > Subscription > Restore Purchases. Make sure you're signed in to the same Apple account you subscribed with.
How do I get a refund?
Apple handles App Store payments and refunds, so we can't issue them ourselves. You can ask for one at reportaproblem.apple.com.
Using the app
Can I use 26Track without an account?
Yes. Choose Continue Offline and your data stays on your device. If you create an account later, it can be synced to that account. Premium needs an account.
How do I switch between pounds and kilograms?
Go to Settings > Workout Preferences.
How do I report a bug or request a feature?
Go to Settings > Help & Support and choose Report a Bug or Request a Feature. You can replay the feature tour from the same screen.
Your data
How do I get a copy of my data?
Email contact@lockedncoded.com from the address on your account, and we'll take it from there.
How is my information used?
The privacy policy explains what we collect, who receives it and how long we keep it.